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Privacy Policy

Last Updated: 01-14-2026

1. About Our Business

Built Solid Construction & Plumbing, LLC (“we,” “our,” or “us”) is committed to protecting your privacy.

Address: 129 Charles Road, Copperhill, TN 37317

Phone: 423-241-1653 or 423-678-3003

Email: builtsolidcory.waters@gmail.com

This Privacy Policy explains how we collect, use, store, and protect your information—particularly in relation to the text messages and communications we send.

2. What to Expect From Our Text Messages

By consenting to receive text messages from us, you may receive communications such as:

Appointment or job reminders
Service updates or notifications
Invoices or billing information
Customer support messages
Promotional offers or special announcements (optional based on your consent)

Message frequency may vary depending on your interactions with us but will generally relate only to the services you receive or the preferences you set.

3. Information We Collect

We may collect the following types of information:

Your name
Phone number
Email address
Service history or account details
Any other information you provide directly to us during service inquiries or bookings

4. How We Use Your Information

We use the information we collect to:

Send appointment reminders, service alerts, or confirmations
Provide customer support and respond to questions
Send invoices or process payments
Share updates, promotions, or relevant service information
Manage your account and maintain accurate service records
Improve our services and communication

We only use your information for purposes directly related to your relationship with us.

5. How We Store and Protect Your Data

We use secure systems and industry-standard safeguards to protect your information. Access to personal data is restricted to authorized personnel only. We take reasonable measures to prevent unauthorized access, disclosure, alteration, or misuse.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party partners only when necessary—such as:

Payment processors
Service providers who assist in delivering our services
Technology platforms we use to send messages or manage customer accounts

All third-party partners are required to safeguard your information and use it only for the services they provide on our behalf.

7. Your Rights

You have the right to:

Update or correct your personal information
Request access to the information we hold
Ask us to delete your information (subject to any legal or contractual requirements)

To make any of these requests, contact us at builtsolidcory.waters@gmail.com or 423-241-1653 or 423-678-3003.

8. Opting Out & Getting Help

You can opt out of receiving text messages at any time by replying:

\n“STOP” to unsubscribe
\n“HELP” for assistance

You may also reach us directly at 423-241-1653 or 423-678-3003 or builtsolidcory.waters@gmail.com if you need further help or have questions about this Privacy Policy.

Add text here

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Privacy policy

About us